Information We Collect

We collect various types of personal information in order to provide and improve our services:

• Personal Information: Name, email address, and contact details
• Account Information: Login credentials and account preferences
• Payment Information: Billing address and payment details (processed securely by Stripe and PayPal)
• Technical Data: IP address, browser type, device information
• Usage Data: How you interact with our website, including pages visited and features used
• Communication Data: Customer support interactions and feedback

Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

• Contract fulfillment: To provide our services to you
• Legal obligation: To comply with applicable laws
• Legitimate interests: To improve our services and protect against fraud
• Consent: For marketing communications and non-essential cookies

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website. These include:

• Essential Cookies:
  • Payment Processing: Required by Stripe and PayPal for secure transactions
  • Authentication: To maintain your login session
  • Security: For fraud prevention and account protection
• Optional Cookies:
  • Analytics: To understand website usage patterns
  • Performance: To improve website speed and functionality
  • Preferences: To remember your settings

You can manage cookie preferences through our cookie banner or your browser settings. Disabling essential cookies may affect payment processing and basic functionality.

Payment Processing

We use Stripe and PayPal to process payments securely. When processing payments, these services may collect:

• Payment card details (processed securely by payment providers)
• Billing address
• Transaction history

Payment processors adhere to PCI-DSS requirements for secure payment processing. We never store your full payment card details on our servers.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: While your account is active plus 2 years
• Payment information: As required by tax laws (typically 7 years)
• Communication records: 2 years from last interaction
• Technical logs: 90 days

Your Rights

You have the following rights regarding your personal information:

• The right to access and update your personal data
• The right to request the deletion of your personal data
• The right to withdraw consent for marketing communications

To exercise these rights, please contact us at contact@ecoskizo.com.

Children Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13. If you become aware that your child has provided us with personal data, please contact us.

Third-Party Links

Our website may contain links to other third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policy of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: contact@ecoskizo.com